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ucd critique

Applied Empathy: a design framework for meeting human needs and desires (part 3)

by Dirk February 25, 2008

Originally published at UXmatters Part Three: Real-World Applications Part One of this series, Applied Empathy, introduced a design framework for meeting human needs and desires and defined five States of Being that represent the different degrees to which products and experiences affect and motivate people in their lives. Part Two explained the three Dimensions of [...]

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Applied Empathy: a design framework for meeting human needs and desires (part 2)

by Dirk December 4, 2006

Originally published at UXmatters Part Two: Dimensions, Needs, and Desires Part One of this series introduced a design framework for meeting human needs and desires and defined five States of Being that represent the different degrees to which products and experiences affect and motivate people in their lives. This second part explains three Dimensions of [...]

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Applied Empathy: a design framework for meeting human needs and desires (part 1)

by Dirk September 25, 2006

Originally published at UXmatters The design community keeps making a lot of noise about designing for people/users/customers. However, while this notion is well intentioned and even conceptually correct, I find much of it boils down to empty rhetoric. What exactly are we doing? More user research? More usability testing? Certainly these are valid approaches to [...]

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Software design and industrial design are the same damn thing

by Dirk March 24, 2006

Our recent Design Vision conversation includes hundreds of non-published pages of email conversations that ran in parallel to what was publicly published. Among the unpublished stuff are many valuable nuggets. Here is one of the themes articulated during the discussion that I think is valuable to share in the interests of helping people better understand [...]

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Upping the Ante: understanding business & design through casino poker (part 1)

by Dirk September 13, 2005

Originally published at Core77 Reprinted at Business Week Like many people in the United States, I’ve become caught up in the recent poker craze. Though I’ve played a bit since childhood, it was only through the recent cultural rise of poker into the mainstream of sports and entertainment that I’ve really taken it seriously. This [...]

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Personas: time for a new perspective

by Dirk April 21, 2005

A couple of weeks ago I wrote an article for Core 77 (to be published in a few weeks) that is very critical of the use of personas by contemporary design teams as a tool to guide design and create understanding and empathy toward customers. And this weekend I was pointed to an article by [...]

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The End of Usability Culture, Redux

by Dirk November 17, 2004

Originally published at Digital Web Magazine Like any tribute that hearkens the end of one trend and the beginning of another, my article, The End of Usability Culture, received quite a bit of both support and dissent. The dialogue surrounding it revealed gaps in the article, gaps in how different people perceived and interpreted it, [...]

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The End of Usability Culture

by Dirk November 10, 2004

Originally published at Digital Web Magazine Strike a match. Close your eyes. Hold the light high up in the air. Sway back and forth. C’mon, pay a proper tribute. The usability paradigm in Web design is about to end. And sure, it’s hard to let go. After all, we’ve certainly had our fun with Jakob: [...]

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Participation: a dialogue with the experts

by Dirk June 5, 2003

Originally published at Thread Intelligence About six weeks ago, we published a series of four articles that challenged the word user as a noun to describe the people who interact with companies, products and designs. These conversations elicited significant interest within the industry, spawning even further dialogues. Last week, I had the opportunity to make [...]

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The Participation Paradigm

by Dirk April 10, 2003

Originally published at Thread Intelligence The topic of participation has easily resulted in more feedback and ongoing discussion than any other publication we have offered to date. It has proven to be a very positive direction and hopefully opens a broader dialogue toward re-focusing how companies, designers, engineers – all of us – look at [...]

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