Posts tagged as:

experience design

Inspiring innovation from an unlikely place

by Dirk November 29, 2011

Not much impresses me. I like plenty of things, but there are very few that I look at and am genuinely impressed by. That is what makes Risk Legacy by designer Rob Daviau all the more impressive. Risk Legacy is a new board game by Hasbro, the largest and leading board game company in the [...]

0 comments Read the full article →

American Airlines: a customer service black hole

by Dirk April 3, 2008

I’m in the midst of a nasty flu, the worst illness that I can remember having as an adult. I began feeling ill last Tuesday, tried to fight thru it because of some things that I needed to take care of, before finally becoming incapacitated on Thursday. I felt like warm death through Sunday, and [...]

0 comments Read the full article →

Applied Empathy: a design framework for meeting human needs and desires (part 3)

by Dirk February 25, 2008

Originally published at UXmatters Part Three: Real-World Applications Part One of this series, Applied Empathy, introduced a design framework for meeting human needs and desires and defined five States of Being that represent the different degrees to which products and experiences affect and motivate people in their lives. Part Two explained the three Dimensions of [...]

0 comments Read the full article →

Applied Empathy: a design framework for meeting human needs and desires (part 2)

by Dirk December 4, 2006

Originally published at UXmatters Part Two: Dimensions, Needs, and Desires Part One of this series introduced a design framework for meeting human needs and desires and defined five States of Being that represent the different degrees to which products and experiences affect and motivate people in their lives. This second part explains three Dimensions of [...]

0 comments Read the full article →

Applied Empathy: a design framework for meeting human needs and desires (part 1)

by Dirk September 25, 2006

Originally published at UXmatters The design community keeps making a lot of noise about designing for people/users/customers. However, while this notion is well intentioned and even conceptually correct, I find much of it boils down to empty rhetoric. What exactly are we doing? More user research? More usability testing? Certainly these are valid approaches to [...]

0 comments Read the full article →

Hospital care desperately needs design

by Dirk September 22, 2006

There have been a lot of things broken during my father’s encounters with the health care system over the last two weeks (and even previously before that, considering he was misdiagnosed in a way that has now made it impossible for him to recover). But among the most egregious of all was the method and [...]

0 comments Read the full article →

Data: the essence of a digital lifestyle

by Dirk November 3, 2005

Originally published at UXmatters I’ve been thinking a lot about metadata recently, but not from the standpoint of XML or programming or helping to organize and index data. My interest is in the future of content ownership, delivery, and value. I see a future for media that looks very different from the media of today. [...]

0 comments Read the full article →

Re-framing our questions to reshape innovation

by Dirk September 12, 2005

Have you ever asked yourself why digital innovations occur? The basic answer is that they are in response to a need or desire in the world, an opportunity that either someone visions or that others request. The more specific – and complicated – answer depends on the specific context. Most of my interesting ideas happen [...]

0 comments Read the full article →

Lessons of the everyday

by Dirk August 19, 2005

On my short walk to the dry cleaner’s this morning, I had three valuable observations/insights: 1. As a large, white truck driven by a scowling, unhappy-looking middle aged man accelerated a little too quickly and aggressively around a corner in front of me as I prepared to cross the street, the reality of how unpredictable [...]

0 comments Read the full article →

Completely Rethinking the Web

by Dirk May 18, 2005

Originally published at Digital Web Magazine It’s Spring 2005. April showers, May flowers. The hope of a new year bursting forth all around us. It’s a time for optimism and new beginnings and hope. But, despite more than 10 years of development, of spring after spring bearing promise, we are left to accept one incontrovertible [...]

0 comments Read the full article →

← Previous Entries