[…] There is a trend toward companies building internal design and UX capabilities in lieu of outsourcing.
[…] There is an abundance of junior, inexperienced talent.
[…] So, given all of this, why shouldn’t these trends cause panic for UX and digital design agencies?
[…] before long, there won’t be enough skilled leaders and, like with offshored engineering, catastrophic failed initiatives that cost years of time and/or millions of dollars will lead to a renewed demand for fast, skilled, and effective external design support.
[…] The best creative people won’t want to be in corporations for very long.
[…] External agencies have inherent functional strengths: we work faster and we’re more tightly tied into bleeding-edge technological developments and creative cultures across all industries.
[…] The total cost of agency engagements can be less, perhaps significantly, than internal resources.
[…] So, fear not, intrepid agency owner or happy-to-be-there staff: while some of us may go away as this trend catches wind and the market changes, the future for digital design and UX agencies remains promising. We may end up calling ourselves something different, or positioning ourselves in a new way. But, at the end of it, external creative organizations are essential to businesses striving to be better. The work will be there.