[…]The mobile user experience does not fit into the browser-like box within which people are conceiving its potential capabilities today. The sooner we conceive of mobile-computing paradigms along their own continuum—detached from the original evolution of the World Wide Web—the sooner we will enjoy the potential of a mobile-computing world.
The mobile Web is great for communication. Text, voice, and email messaging are all very appropriate activities for a mobile device and have a high degree of usability on such devices. Indeed, mobile devices are actually more optimal for communication than desktop or laptop notebook computers are. In general, the fidelity that voice and text-based communication requires is quite low. Most important are time-based factors such as the immediacy of response and freedom of movement between places, which characterize mobile devices perfectly. The issue I have with the mobile Web is the notion that people would or should transfer their general Web interaction behaviors over to mobile devices. That simply is not a reasonable expectation—or really even possible given the limitations of the user experience within the current paradigm for mobile devices.