Originally published at Thread Intelligence You’ve been there. The purely emotional moment when, out of the blue, you decide that you want something. And you want it now. It doesn’t matter what it costs, or that the store is across
Originally published at Thread Intelligence Customer service is the ongoing process of taking care of people who have specific needs and desires pertaining to your company that are not related to an expected purchase. We typically think of customer service
Originally published at InfoDesign Each month, InfoDesign interviews a thought leader in the design industry, focusing on people who are identified with or show strong sensibilities to the design of information and experiences. This month, Dirk Knemeyer interviews Louis Rosenfeld.